We are pleased to announce our exciting new Client Information Center (CIC)!
This web portal is available to all primary, secondary and executive contacts.
It provides you with real-time, 24×7 access to:
- Which users have requested support, about what types of issues
- How many service requests are being handled and how quickly
- Current open service requests
- Which users belong to which distribution and security groups
- List of your IT assets, along with their age and warranty status
- Internet usage trends
- Data backup status and space usage
- Quarterly executive service reports
- Self-help and “how to” documents
- And much more!
ASSETS
NETWORK GRAPHS
SERVICE METRICS
It also provides you with easy access for requesting:
- User additions
- User removal
- Distribution and security group modifications
- New service requests