WHAT WE’RE ABOUT
According to Forrester Research, your top three business concerns are the need to improve product and service capabilities (81%); increasing expectations from customers (69%); and increasing pressure from competition (69%).
Top technology priorities for SMBs, according to that same study, were increasing the use of business intelligence (59%) along with significantly upgrading your disaster recovery and business continuity capabilities (59%).
SERVICE LEVEL OBJECTIVES
OVER 96% LIVE ANSWER
OVER 98% FIRST CALL RESOLUTION
LESS THAN 12 MIN MEAN TIME CALL RESOLUTION
UNDER 2 HR INITIAL EMAIL RESPONSE
UPTIME ON ONLINE SYSTEMS
- 99.9% 99.9% 99.9%